Email marketing is often praised as having the best ROI of anything else. But if you’re making some costly mistakes, you could be spinning your wheels.

Do you hound people with a flood of irrelevant information after you’ve got their email address? Or do you never email them again, except once in a blue moon?

Finding the sweet spot can take a little time, but once you have a system in place and stop making common email mistakes, it can be smooth (and profitable) sailing ahead for your email strategy.

[Read more…]

Being in the right place at the right time is often how you win a sale over a competitor. But if someone is looking at your custom computer build page at 2:00 a.m., how can you answer the questions they have right then to help them make a buying decision?

If set up correctly, chatbots can act as a tier 1 customer support person. It’s like having a salesperson and support rep working for you 24/7.

In this part 2 of our 2-part series on website chats we’ll go through the basics of how to properly set up and deploy a chatbot on your IT business site to get more leads and sales.

[Read more…]

In an age where the “customer experience” is vital to both retaining current customers and gaining new ones, answering a website visitor’s questions promptly when they stop by is more important than ever.

Yet, some tech business owners wonder how they can man a live chat and run their business at the same time. They just aren’t sure whether it’s worth it to have one.

In this part 1 of our 2-part series on website chats we’ll go through the benefits and best practices of offering live chat on your IT business website.

[Read more…]

The market for managed IT services for the residential market has never been hotter. You’ve got a great solution for all those at home workers and students to keep their PCs running effectively, but how do you get the point across?

Knowing that you can help is one thing but creating a webpage that effectively explains why a visitor needs to have a managed service plan at home and gets them to sign up is another.

If you’ve been wanting to sign up more residential MSP customers, we’ve got several tips for you to build a killer webpage that will help you drive conversions.

[Read more…]