In an age where the “customer experience” is vital to both retaining current customers and gaining new ones, answering a website visitor’s questions promptly when they stop by is more important than ever.
Yet, some tech business owners wonder how they can man a live chat and run their business at the same time. They just aren’t sure whether it’s worth it to have one.
In this part 1 of our 2-part series on website chats we’ll go through the benefits and best practices of offering live chat on your IT business website.